Bevendre

A collection of general ‘fun’.  I work as a customer service representative for a Visa distributor, so I’ve spent all day listening to people screaming at me because their credit card isn’t working, or their payment didn’t go through, or whatever else.

The most fun one was a woman who called in shrieking at me because her card had been denied and she’d been on hold half the day trying to get someone to help her.  The card had been on hold for 10 minutes total when she called me, and when I went over exactly what would have to be done to reactivate her card (be put on hold for less than a minute so she could be transferred to another department) she started shouting even louder and demanding to speak to a manager because she’d been on hold all day already.  Again, the card, not the customer had had a hold for 10 minutes total, and she called during a slow time of the day.

I get these issues a lot, and 99 times out of 100, if they’re upset and screaming about a relatively minor issue, they’re also over 60.